By accessing or using the Sokokubwa.com website, mobile site, or placing an order via phone, WhatsApp, or email, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations in Kenya.

If you do not agree with any part of these terms, you may not use our services or purchase from Sokokubwa.com.

Sokokubwa.com reserves the right to update or modify these terms at any time without prior notice. Continued use of the site after changes constitutes acceptance of the revised terms.

Sokokubwa.com strives to display accurate product descriptions, images, specifications, and pricing. However, we do not warrant that product descriptions, images, or other content are entirely error-free.

• Colors & Images: Actual product colors may vary due to monitor settings and photography lighting.
• Specifications: Product specifications (power, size, weight, etc.) are provided by manufacturers and may change without notice.
• Stock Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
• Typographical Errors: In the event of a pricing error, we reserve the right to cancel orders and refund payments.

All prices on Sokokubwa.com are listed in Kenyan Shillings (KES) and include 16% VAT unless otherwise stated.

• Prices are subject to change without notice.
• Shipping costs are calculated at checkout and displayed before payment.
• Bulk/wholesale pricing is available upon request — contact our sales team.
• Price matching: We strive to offer competitive prices. If you find a lower price from an authorized dealer in Kenya, let us know.

Sokokubwa.com accepts the following payment methods:

• MPESA (Lipa Na MPESA) — Till Number: 5225986 (Sokokubwa Shops) — Instant confirmation
• Visa / Mastercard — via Pesapal secure gateway
• Bank Transfer — 1-2 business days processing
• Cash on Delivery (COD) — Available for select locations within Nairobi (additional fee applies)

Payment Confirmation: Orders are processed only after payment confirmation. For MPESA payments, send your transaction screenshot to 010 592 9344 or ask@sokokubwa.com.

Fraud Prevention: All transactions are monitored for suspicious activity. Sokokubwa reserves the right to cancel orders flagged as potentially fraudulent.

We deliver to all 47 counties in Kenya via trusted courier partners (G4S, Wells Fargo, and local services).

• Processing Time: 24-48 hours after payment confirmation.
• Standard Delivery: 2-5 business days.
• Express Delivery: 1-2 business days (major towns).
• Same-Day Delivery: Available for select Nairobi areas (order before 12 PM).
• Free Shipping: Within Nairobi CBD on orders over KSh 5,000.

Risk of Loss: Title and risk of loss pass to you upon delivery. Please inspect packages immediately upon receipt.

Delays: Sokokubwa is not liable for delays caused by courier partners, weather, customs, or other unforeseen circumstances.

30-Day Return Policy: You may return eligible items within 30 days of delivery for a refund or exchange.

Conditions:

• Items must be unused, in original packaging, with all accessories and manuals.
• Customer covers return shipping unless the item is defective or damaged.
• Refunds are processed within 7-10 business days after inspection.
• Restocking fee of up to 15% may apply for non-defective returns.

Non-Returnable Items: Custom orders, perishable goods, and items marked "Final Sale" cannot be returned.

Most products sold by Sokokubwa come with a manufacturer's warranty ranging from 12 to 24 months against manufacturing defects.

• Solar Panels: 25 years performance warranty, 5-10 years product warranty.
• Batteries (Solar & Car): 12-24 months warranty.
• Power Tools: 12 months warranty.
• Generators & Water Pumps: 12 months or 500 hours (whichever comes first).

Warranty Exclusions: Misuse, improper installation, unauthorized repairs, normal wear and tear, water/fire damage, and lack of maintenance.

How to Claim: Contact our service center with your proof of purchase. We will inspect and repair/replace as applicable.

Step 1 — Informal Resolution: Contact our customer service team to attempt an informal resolution. Most issues are resolved within 48 hours.

Step 2 — Formal Complaint: If unresolved, submit a written complaint via email to complaints@sokokubwa.com with your order number, details, and supporting documents.

Step 3 — Mediation: Both parties may agree to mediation with a neutral third party at a mutually agreed location in Nairobi.

Step 4 — Arbitration: If mediation fails, disputes shall be resolved by binding arbitration in accordance with the Arbitration Act of Kenya (Cap 49).

Step 5 — Legal Action: As a last resort, either party may seek legal recourse in the courts of Kenya, with exclusive jurisdiction in Nairobi.

Your privacy is important to us. We collect, store, and process personal data in accordance with the Kenya Data Protection Act (DPA) 2019.

• Information Collected: Name, address, phone, email, payment information, and order history.
• Use of Data: To process orders, provide support, improve services, and send promotional offers (with consent).
• Data Sharing: We do not sell or rent your data. We share only with trusted partners (couriers, payment processors) necessary to fulfill your order.
• Your Rights: You may request access, correction, or deletion of your personal data by contacting us.

For our full Privacy Policy, please click here.

To the maximum extent permitted by Kenyan law, Sokokubwa.com and its directors, employees, or affiliates shall not be liable for:

• Indirect, incidental, special, or consequential damages.
• Loss of profits, revenue, data, or business interruption.
• Damages arising from misuse of products or failure to follow instructions.

Our total liability for any claim arising from your purchase shall not exceed the total amount paid for the specific product in question.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

For any questions regarding these Terms & Conditions, please contact us:

• Phone / WhatsApp: 010 592 9344
• Email: ask@sokokubwa.com
• MPESA Till: 5225986 (Sokokubwa Shops)
• Complaints: complaints@sokokubwa.com
• Showroom: Nairobi, Kenya (call for directions)